Emirates NBD to launch Voice Banking through Amazon Alexa

date

11-Sep-2019

Dubai, 11 September 2019: Emirates NBD customers in the UAE will soon be able to get banking updates, track spends as well as listen to daily market briefings on their Amazon Alexa devices, as the bank continues to lead digital innovation in the MENA region with new Voice Banking solutions powered by “Amazon Web Services” (AWS).

Using the Emirates NBD skill for Amazon Alexa, customers will be able to ask for their account and credit card balances, as well as details of their recent transactions using conversational language through an Amazon Echo smart speaker from the comfort of their home or office. The service can also be accessed on the go with Amazon Alexa enabled headsets or through the mobile phone using the Amazon Alexa App. A daily curated summary of investments related news and global market updates from the bank’s Chief Investment Officer will also be available. Further, customers would be able to obtain information on signing up for new products such as a loan or a card instalment plan as well as on other general programs and initiatives the bank is engaged in. To get started, customers can just say ‘Alexa, open Emirates NBD’.

Emirates NBD Voice Banking has been co-created along with customers under the bank’s Better Together program whereby selected patrons were engaged to assist with developing and beta testing the innovation. The service utilises Application Program Interfaces (APIs) built in line with established open banking standards, allowing exchange of financial information while upholding strict guidelines of security and privacy for users.

“Emirates NBD has always been at the forefront of banking innovations and Voice Banking is another step in this direction as we utilize new technologies to enhance overall customer experiences”, said Suvo Sarkar, Senior Executive Vice President and Group Head - Retail Banking and Wealth Management at Emirates NBD. “Customers are increasingly looking to connect with banks using natural speech as it provides significantly enhanced convenience and our introduction of Voice Banking is a step towards building an AI based conversational ecosystem for our customers across all touch points”.

The new service builds on Emirates NBD’s collaboration with Amazon Web Services (AWS), announced earlier this year, to leverage AWS’ artificial intelligence, natural language processing, and other technologies as well as cloud computing services to better engage with customers and simplify banking.

More information on Emirates NBD Voice Banking and the Alexa skill can be obtained at www.emiratesnbd.com/en/personal-banking/ways-of-banking/voice-banking/
 

Latest Press Releases

Fashion comes home - BurJuman launches its new exclusive destination, with a catwalk of niche contemporary ...

..

08-Jan-2020

Celebrations to go on all the way until January 30

..

06-Jan-2020

Amr Diab, Robbie Williams and Prateek Kuhad, included in packed calendar of concerts taking place this ...

..

09-Jan-2020

Three-year growth plan to increase number of clinics by three-fold and expand regionally to Asia and ...

..

14-Jan-2020

Carnival to mark conclusion of pre-event activities held ahead of the graduation ceremony of higher ...

..

07-Jan-2020


Most Viewed Recent Press Releases

November 16: International Day for Tolerance 2019

[3009 views]

Here are the four reasons why we love them.

[2814 views]

Burj Park, Downtown Dubai comes alive in celebrations

[2205 views]

THB is a leading healthcare management company in the region

[2196 views]

Duster and Koleos among the most-selling Renault models

[1968 views]


Related Links_


Google ADS

Other Info_

..

Health Care

Multi Specialty medical facilities, government hospitals & private clinics

..

Education

Nurseries, Kindergardens, Schools, Colleges, Universities & Higher Education

..

Popular Restaurants

Dining in Dubai - selection of restaurants where you can relax & enjoy a variety of cuisines of choice

Jobs at Dubai_

Find latest Dubai Jobs & Vacancies from placement agencies, employers & recruitment consultants in Dubai, Abu Dhabi & other Emirates in UAE.

Dubai Tours & Packages_

Book quality Dubai tours, best Dubai holiday packages with visas & Dubai hotel booking with special offers & discounts

-->

Subscribe_

Warnning

Unsupported Browser

This website includes CSS elements that your browser does not support. Please upgrade your browser to a current version, then come back and try again.

Upgrade your Browser for more experience

Chrome Firefox Safari Edge